Les présentes Conditions (ci-après — Conditions) représentent une offre de la société RideTechnology Global FZ-LLC (ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — Utilisateur) concernant l'utilisation du service Yango (ci-après — « Service ») en Côte d’Ivoire et en République démocratique Congo (R.D.C.).
1.2. L’utilisation du Service par l'Utilisateur est régi par les présentes Conditions.
1.3. Il est considéré qu'en procédant à l'usage du Service / de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, ainsi que les conditions des Documents réglementaires dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur n'accepte pas l’une quelconque des dispositions des Conditions et/ou des Documents réglementaires, l'Utilisateur ne peut pas utiliser le Service.
1.4. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment et sans notification à l'Utilisateur et la a le droit de modifier les dispositions des Documents réglementaires à tout moment et sans notification à l'Utilisateur. La version en vigueur des présents Conditions est publiée à : https://yango.com/legal/yango_termsofuse. Le risque de non prise de connaissance de la nouvelle version des Conditions et des Documents réglementaires est subi par l'Utilisateur. L'usage du Service après la modification des Conditions ou des Documents réglementaires est considéré comme l'accord de l'Utilisateur avec leurs nouvelles versions.
1.5. Dans le cas où La Société a apporté des modifications quelconques aux présentes Conditions, conformément au paragraphe 1.4. des présentes Conditions, que l'Utilisateur n'accepte pas, il est tenu d'arrêter l'usage du Service.
1.6. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et des bagages (« Demande »), ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans les domaines susmentionnés et de rechercher de telles offres selon les critères fixés par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes nouvelles fonctionnalités constituent l'objet des présentes Conditions.
1.7. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Service peut être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Services dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à La Société.
1.8. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages, ainsi que des services de dispatching et d'information.
VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.
1.9. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires (les prestataires de services de transport) du Service peuvent être enregistrées à des fins de contrôle de la qualité et de perfectionnement des services.
L'enregistrement audio dans les véhicules n'est utilisé que dans des cas exceptionnels de menaces, de conflits ou de danger lorsque les conducteurs des partenaires activent le Bouton de conflit, sous condition que l'Utilisateur et les conducteurs des partenaires soient préalablement informés du début de l'enregistrement afin de résoudre des situations controversées et pour des raisons de sécurité.
1.10. Par l'usage du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Service ou en suivant les indications du message publicitaire reçu.
2. Usage du Service. Certaines fonctionnalités du Service
2.1. Le Service est mis à disposition de l'Utilisateur pour l'usage personnel non commercial.
2.2. Les informations relatives aux services de transport des passagers et des bagages (ci-après — Informations) sont fournies par les tiers (les partenaires)— les fournisseurs de services de transport. La liste des partenaires est accessible depuis l'adresse https://yango.com/partners . Pour les informations détaillées relatives aux services fournis (y compris les informations relatives à la possibilité de connexion par wi-fi dans la voiture, à la réalisation par le partenaire du détenteur de droits de la vidéoprotection dans la voiture et autres informations) l'Utilisateur peut soit s'adresser aux partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.
2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service, y compris pour les informations relatives aux prix des services des partenaires, ainsi que à leur disponibilité à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de La Société ), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectué par l'Utilisateur et par les partenaires, ainsi que pour toutes les conséquences de l'acquisition des services des partenaires par l'Utilisateur.
2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux services des partenaires. Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.
2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur pour les violations répétées des présentes Conditions ou appliquer d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.
2.6. Au cours des périodes où la demande de services de taxi est élevé (y compris les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de La Société , y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.
2.7. Les services de transport des passagers et des bagages selon les tarifs Économe, Confort, Affaires et selon les autres tarifs proposés par le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.
2.8. Si le Service permet de commander des trajets à l'avance (ci-après, « trajets précommandés ») pour certains tarifs du Service, la commande sera disponible pour que le partenaire du Service la confirme près de l'heure spécifiée par l'Utilisateur dans la commande (pas moins de 30 minutes avant le début du trajet précommandé). Le coût du trajet précommandé sera calculé et indiqué dans le Service lors de la commande du trajet. Le prix peut changer dans les circonstances indiquées sur le site Web du Service https://yango.com.
2.9. Un prestataire de transport facture des frais pour un voyage annulé par l'Utilisateur dans les cas suivants :
(1) Si l'Utilisateur annule une demande via le service après l'arrivée d'un véhicule ou s'il ne se rend pas au véhicule dans les 30 minutes suivant son arrivée (en tenant compte du temps d'attente gratuit).
Dans ce cas, le coût de l'annulation payée est calculé comme la somme :
(a) du coût minimum du tarif correspondant et ;
(b) du nombre de minutes d'attente excédant le nombre de minutes d'attente gratuite, mais ne dépassant pas 30 minutes, multiplié par le coût d'une minute d'attente payée selon le tarif choisi par l'Utilisateur.
(2) Si l'Utilisateur annule une demande d'arrivée payante via le service trois (3) minutes après sa confirmation dans l'interface du service.
Dans ce cas, le coût de l'annulation payée ne dépasse pas la somme du coût minimum des services selon le tarif correspondant et du coût de l'expédition payée.
Aucun frais n'est facturé pour l'annulation d'une demande avec arrivée payée si l'heure estimée d'arrivée du véhicule augmente de plus de 2 minutes par rapport à l'heure indiquée dans l'interface de service lors de la confirmation de la demande.
(3) En cas d'annulation d'une demande à destination de l'aéroport, le tarif de la ville est appliqué, à l'exception du coût de l'arrivée, qui est calculé comme une arrivée du véhicule en dehors de la ville conformément au tarif.
2.10. L'Utilisateur donne son accord à La Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur par La Société , pour le transfert des informations personnelles de l'Utilisateur par La Société aux partenaires de La Société , ainsi que pour le traitement des informations personnelles par les partenaires de La Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service. Lors de l'usage du Service par l'Utilisateur, les informations personnelles de l'Utilisateur sont transmises à la pour le traitement dans les conditions et dans les buts définis dans la Politique de confidentialité de la qui est accessible depuis l'adresse suivante : (https://yango.com/legal/yango_privacy_notice).
2.11. Si l’Utilisateur commande des services de livraison aux partenaires de La Société , il s’engage à ne pas remettre les objets suivants pour la livraison:
armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;
stupéfiants, substances psychotropes, précurseurs et leurs analogues;
matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, dispositifs d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;
poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;
fonds en devises nationales ou étrangères;
publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de classe ou de clan, de la cruauté, de la violence ou de la pornographie;
denrées périssables sans emballage spécial;
objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;
animaux et végétaux, matériels biologiques;
objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;
liquides dans des conteneurs ouverts;
convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;
objets fragiles sans emballage spécial;
tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.
Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.
Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.
En tant que représentant d’un partenaire de La Société , le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent signer un accord pour n’établir aucun bordereau d’expédition.
L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de La Société fournit des services de livraison. Dans le même temps, tout partenaire de La Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de La Société /les représentants du partenaire de La Société découvrent tout objet non livrable.
2.12. Le tarif « Partager » peut être disponible pour l'Utilisateur, selon laquelle le Service a le droit d'accepter une Commande du trajet d'un autre Utilisateur pendant le trajet et d'effectuer le transport de deux Utilisateurs dans le cadre de leurs Commandes simultanément dans un même véhicule. Lorsque l'Utilisateur place une Commande en utilisant le tarif « Partager », l'Utilisateur confirme son accord avec les termes et restrictions de l'option spécifiée, y compris :
- le Service a le droit d'accepter la Commande d'un autre Utilisateur pendant le trajet, suite à laquelle il est possible de a) changer l'itinéraire du trajet afin d’effectuer la deuxième Commande, b) augmenter le temps du trajet précédemment calculé ;
- dans le cadre d'une commande unique utilisant l'option « Partager », un seul passager peut faire un trajet. Cela signifie que lorsque deux Commandes sont exécutées simultanément dans le tarif « Partager », non plus de deux passagers peuvent se trouver dans le véhicule ;
- l'itinéraire du trajet lors de la présentation des Commandes est déterminé conformément aux algorithmes de la Service ou à la discrétion du Service.
Les partenaires du service peuvent imposer des restrictions supplémentaires, notamment sur les dimensions des bagages des passagers.
Les partenaires du Service ont le droit de refuser un voyage à l'Utilisateur si l'Utilisateur ne respecte pas les exigences établies.
2.13. Si l'Utilisateur utilise la fonctionnalité du Navigateur, l'Utilisateur reconnaît et accepte de se conformer aux conditions d'utilisation de Yango Navigateur disponibles en ligne via https://yango.com/legal/yangonavigator_terms_of_use/
2.14. Si l'Utilisateur commande des services de transport par moto auprès des Partenaires de la Société (si une telle fonction du Service est disponible dans le pays de l'Utilisateur), l'Utilisateur confirme son accord avec les conditions et restrictions de l'option spécifiée, y compris:
lorsque l'Utilisateur fait une demande via un tarif avec des motos, un seul passager peut effectuer un trajet.
les mesures de sécurité doivent être suivies à tout moment (y compris, mais sans s'y limiter, le port du casque).
Les Partenaires peuvent imposer des restrictions supplémentaires. Les Partenaires ont le droit de refuser à l'Utilisateur une course si l'Utilisateur ne respecte pas les exigences établies.
2.15. Si l’Utilisateur souscrit au service Yango Plus, il reconnaît et accepte de se conformer aux conditions d'utilisation de Yango Plus disponibles en ligne via https://yango.com/legal/yango_plus_subscription_civ
3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces
3.1. Le paiement du service de transport des passagers et des bagages fourni à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut être effectué par l'Utilisateur de manière suivante :
3.1.1. Directement au fournisseur de services de transport fournisseur de services de transport (y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transportfournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).
3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) et/ou (pour la Côte d'Ivoire uniquement) en utilisant la fonctionnalité de Yango Pay conformément aux conditions d'utilisation de Yango Pay disponibles ici: https://yango.com/legal/yangopay_civ/?index.html= ; dans ce cas la Société agit de la part du fournisseur de services de transport fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.
En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de La Société en qualité du bénéficiaire du paiement, ou avec intervention de La Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.
Le choix du moyen de paiement est effectué par l'Utilisateur dans l’interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, provision insuffisante sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.
Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant aux certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/services ou après son achèvement.
Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages ou autre service, un paiement sans espèces complémentaire au bénéfice du service de taxi dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — « Pourboire »).
3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :
Numéro de la carte bancaire
Date de validité
Code de vérification
Si les données relatives à la carte bancaire sont exactes et valables, et si l'usage de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.
3.3. Lors de l'addition d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisi par l'Utilisateur pour un trajet/service, le prélèvement d'un montant limité à Euro 1,1 (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'adjonction de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.
3.4. Lors de l'adjonction de la Carte attachée, ainsi qu'à tout moment après son adjonction, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service; le montant du Pourboire pour un trajet/service concret peut être modifié par l’Utilisateur dans l’interface du Service après l’achèvement de ce trajet/service.
3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/serviceconcret) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».
3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note négative au trajet (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.
3.7. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service concret) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l'Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l’achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l’Utilisateur (par défaut ou pour le trajet/service concret).
3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.
3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l'usage ultérieur de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.
3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.
3.11. Dans le cas du désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans numéraire et dans le cas des questions liées à l'usage de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à La Société par téléphone dont les numéros sont indiqués par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.
Si, suite à la vérification d'une telle demande La Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où La Société ne participe pas aux règlements à l'aide de la Carte attachée, La Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux services de transport, aux postes de dispatching ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.
3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de La Société , être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.
3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages ne sont pas applicables dans le cas où le paiement de ce service est effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.
4. La législation applicable et le règlement des litiges
4.1. Les Conditions d'utilisation et toute obligation non contractuelle découlant des Conditions d'utilisation ou en rapport avec celles-ci sont régies et interprétées conformément aux lois de l'Angleterre et du Pays de Galles, sans tenir compte des dispositions relatives aux conflits de lois.
4.2. Tout litige, différend, contentieux ou réclamation découlant de ou en rapport avec les présentes Conditions d'utilisation, y compris (mais sans s'y limiter) toute question concernant son existence, sa validité, son interprétation, son exécution, sa décharge et les recours applicables, sera soumis et définitivement résolu par arbitrage en vertu du Règlement d'arbitrage du Centre d'arbitrage international de Dubaï, lequel Règlement est réputé être incorporé par référence dans la présente clause. Le nombre d'arbitres est fixé à un. Le siège de l'arbitrage sera Dubaï, Émirats arabes unis. La langue utilisée dans l'arbitrage est l'anglais.
5. Coordonnées de RideTechnology Global FZ-LLC
RideTechnology Global FZ-LLC (numéro de license: 101640)
Free Zone Limited Liability Company (FZ-LLC)
101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE
e-mail : support@yango.com
Date de publication : 01.08.2025
La version precedente du document : https://yango.com/legal/yango_termsofuse/13052025/
La version precedente du document : https://yango.com/legal/yango_termsofuse/10042024/
La version precedente du document : https://yango.com/legal/yango_termsofuse/06022024/
La version precedente du document : https://yango.com/legal/yango_termsofuse/18092023/
La version precedente du document : https://yango.com/legal/yango_termsofuse/11092023/
La version precedente du document : https://yango.com/legal/yango_termsofuse/17072023/
La version precedente du document : https://yango.com/legal/yango_termsofuse/30062023/
La version precedente du document : https://yango.com/legal/yango_termsofuse/12012023/
La version precedente du document : https://yango.com/legal/yango_termsofuse/22082022/
La version precedente du document : https://yango.com/legal/yango_termsofuse/20072022/
La version precedente du document : https://yango.com/legal/yango_termsofuse/07072022/
La version precedente du document : https://yango.com/legal/yango_termsofuse/16022021/
Terms of Use of Yango
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING YANGO.
1. General Provisions
1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service or Yango) in Zambia.
1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents – License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.
1.4. Yango enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Yango) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.
YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.
1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.
1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.
1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.
1.8. By using the Service, the User consents to receive promotional messages, including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.
2. Use of the Service. Certain Functions of the Service
2.1. The Service is provided to the User for personal non-commercial use, free of charge.
2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide them with information about the services offered.
2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of Company) discuss the acquisition of services with the transportation providers in accordance with the transportation providers’ rules on the provision of transportation services. Company shall not be held liable for financial, and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.
2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/en_zm/lp/index
2.5. The Company reserves the right, at its own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.
2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.
2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.
2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.
2.9. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.
2.10. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived at the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation of the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes considering no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.
2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango) or a person in respect of which the User places information through the Service about the potential demand for services involving the transportation of passengers and baggage, motor vehicle driving services, other transport services or courier delivery services. The User authorizes the Company to transfer such personal information to the companies that are the parts of the same group of companies with the Company, and to the partners of the Service. The User authorizes the companies that are the parts of the same group of companies with the Company and the partners of the Service to process personal information for providing the services to the User or to the person specified by the User within the Service.
2.12. If the User uses Yango Navigator's feature, the User acknowledges and agrees to comply with Yango Navigator's terms of use available online at https://yango.com/legal/yangonavigator_terms_of_use/
3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services
3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:
3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without the Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).
3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (s. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.
Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with Company involved as another party to settlements or a party to information exchange.
The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.
For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be affected by any of the above means during the trip/service or when the trip/service is over.
In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.
3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:
- Bank card number
- Valid through
- Verification code
If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.
3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.
3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.
3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".
3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.
3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).
3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.
3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.
3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.
3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.
If, following the inspection caused by such a request, Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Company is not a party to settlements made via the Linked Card, Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.
3.12. Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Company thinks fit.
3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract Company signed with such third party.
4. Governing law and dispute resolution
4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.
4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.
5. Amendments to the Terms and Regulatory Documents
5.1. This Terms may be unilaterally amended by the Company and Regulatory Documents may be unilaterally amended by , at any time without notice to the User. User notification of the amendments introduced to the Terms of Use of Yango posted at: https://yango.com/legal/yango_termsofuse. The said amendments to the Terms shall come into effect from the date of their publication, unless otherwise specified in the relevant publication. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.
5.1. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Company made as prescribed by s. 5.1 hereof.
6. Terms and restrictions of marketing benefits and campaigns
The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/za.
7. Details of RideTechnology Global FZ-LLC
RideTechnology Global FZ-LLC (License number: 101640)
Free Zone Limited Liability Company (FZ-LLC)
101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE
e-mail: support@yango.com
Date of publication: 17.02.2025
Previous version of the document: https://yango.com/legal/yango_termsofuse/10042024/
Previous version of the document: https://yango.com/legal/yango_termsofuse/19022024/
Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023/
Previous version of the document: https://yango.com/legal/yango_termsofuse/31082023/
Previous version of the document: https://yango.com/legal/yango_termsofuse/19052023/
Previous version of the document: https://yango.com/legal/yango_termsofuse/25102022/
Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022/
Previous version of the document: https://yango.com/legal/yango_termsofuse/29032022/
Previous version of the document: https://yango.com/legal/yango_termsofuse/11032022/
Yango Terms of Use - Rides
1. General Provisions
1.1. These Terms (hereinafter, the Terms) constitute an offer by RideTechnology Global FZ-LLC (hereinafter, the Company) to an Internet user (hereinafter, the User) to use the Yango technology platform service (hereinafter, the Service) in Colombia.
1.2. The User declares that they have fully read and accepted these Terms before registering. These Terms govern exclusively the access to and use of the Service. If the User does not access, register for, or use the Service, these Terms shall not apply to the User.
1.3. The Company may amend the provisions of this document and, under the same conditions, amend the provisions of the Regulatory Documents. The current version hereof is available for the User's permanent consultation at: https://yango.com/legal/yango_termsofuse. The Company may provide the User with a translation of these Terms from English into other languages. However, in the event of any conflict between the English version of the Terms and its translation, the English version shall prevail and shall be the legally binding version, unless, pursuant to the applicable legal regime in Colombia, the Spanish version must prevail.
1.4. The Service allows the User to post information on the platform regarding his/her potential demand for passenger and baggage transportation services. It also allows the User to search for offers related to these services from providers, using the parameters established by the User. All functions currently available in the Service, together with any developments or new functionality that may be added, shall be subject to these Terms.
YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT PROVIDE PASSENGER AND BAGGAGE TRANSPORTATION SERVICES AND DOES NOT ACT AS A CARRIER, AND THAT SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTIES WHO ARE NOT EMPLOYEES OF THE COMPANY OR OF ANY OF ITS PARENT, SUBSIDIARY, RELATED OR AFFILIATED COMPANIES. THE RELATIONSHIPS BETWEEN YOU AND SUCH THIRD PARTIES, RELATED TO THE PROCUREMENT OF SERVICES, ARE GOVERNED BY THE RELEVANT AGREEMENTS BETWEEN YOU AND THE PROVIDER, AND THE COMPANY IS NOT A PARTY TO SUCH AGREEMENTS.
1.5. Depending on the User's region, some or all functions of the Service may be unavailable or limited. Functions shall be deemed unavailable (limited) for the User of a certain region if such User cannot explicitly use them. The use of any technical or software-based method to circumvent these limitations is prohibited. The provisions of these Terms governing functions of the Service that are unavailable (limited) to the User shall apply until such functions are explicitly accessible to the User. Information regarding the accessibility of the Service functions in a certain region shall be provided to the User when his/her request is submitted to the Company.
1.6. All conversations that the User has with the support team and the drivers of the transport providers - Service Partner entities ("Partners") may be recorded for quality control and service improvement purposes.
1.7. The User consents to the processing of his/her personal data for the purpose of providing the Service, identifying and authorizing the User, improving the application, the user experience and the service, ensuring the security of the systems and the User's data, safeguarding the safety of Users and providing them with support.
1.8. By using the HUB Service, the User acknowledges and agrees that the HUB Service provides access to different verticals, each of which is governed by separate terms of use, as applicable.
In particular:
(a) rides-related services are governed by [https://yango.com/legal/yango_termsofuse/en/];
(b) Route functionality and maps-related features are governed by [https://yango.com/legal/yangomaps_termsofuse]; and
(c) Transport information services are governed by [https://yango.com/legal/yangomaps_termsofuse].
By accessing or using any specific vertical within the HUB Service, the User accepts and agrees to comply with the terms applicable to that vertical.
1.9. The Company has the right to restrict, suspend or limit, temporarily or permanently, the provision of the Service to the User, as well as to cancel his/her account on the Platform, in cases of breach of these Terms, order of a competent authority, damage or risk of damage to Yango, its interests or third parties, danger to other persons, repeated complaints, use of the User's account by third parties, lack or impossibility of identity verification, fraud prevention reasons, false or fraudulent requests, or misuse of the Service.
Yango may also carry out reasonable checks regarding identity, security, fraud prevention, account activity, requests, transactions and payment methods, directly or through authorized third parties, in accordance with applicable law and the Privacy Policy. Yango may take any other measure necessary to comply with the law, protect the security and integrity of the Service and safeguard its legitimate rights and interests, as well as those of Users, Partners or third parties.
2. Use of the Service. Certain Service Functions
2.1. The Service is provided to the User for personal, non-commercial use.
2.2. Information about passenger and baggage transportation services (hereinafter, the Information) is provided by third-party Partners - transport providers. The list of Partner entities is available at https://yango.com/partners. For more information about the services offered (including the availability of Wi-Fi access points in the cabin, photo/video surveillance in the cabin by the Company's partner and other information), the User may contact the Service Partners - transport providers or provide his/her contact details through the Service functions so that the Service Partners may contact the User independently and provide information about the services offered.
2.3. The Company shall not be liable for the content and/or relevance of the information provided by the Service Partners - transport providers, including information on the cost communicated to the User prior to his/her request for the relevant service, as well as its availability at the relevant time. The User shall independently discuss (without the Company's involvement) the procurement of services with the transport providers in accordance with the Partners' rules on the provision of services. The Company shall not be liable for financial or other transactions carried out by the User and the transport providers, nor for the consequences of the User's procurement of services from transport providers.
2.4. The User may access functions to rate the services of the Service Partners - transport providers and comment on / leave feedback about the Service and/or the services of the transport providers. User ratings and comments are published on the Service website and may be available on third-party websites. The Company reserves the right, at its own discretion and without stating any reason, to refuse to publish ratings/comments and to remove/block, at any time, any rating/comment posted by the User.
2.5. The Company reserves the right, at its sole discretion, to limit the User's access to the Service (or to certain Service functions, if technologically feasible) using the User's account or to block the User's entire account due to breach of these Terms, or to take any other measure against the User in order to comply with legislative requirements or the legitimate rights and interests of third parties.
2.6. When the demand for passenger and baggage transportation is higher (including on days before holidays, days of mass events and other cases), the rates of the Partners providing the Service may increase. The Company informs Users about higher rates by publishing the corresponding notice on the Service website https://yango.com or in any other manner that the Company considers appropriate, including by sending an informational message to the User's mobile phone number or through the mobile application.
2.7. Passenger and baggage transportation services, according to the rates available in the Service, are provided in different types of vehicles. Vehicles are classified automatically based on vehicle performance data provided by the Service Partners.
2.8. If the Service supports the ordering of rides in advance (hereinafter, "reserved rides") under certain Service rates, the order shall be available for confirmation by the Service Partner close to the time specified by the User in the order (not earlier than 30 minutes prior to the scheduled start of the reserved service). The cost of the reserved service shall be calculated and displayed in the Service when the service is ordered. The price may vary according to the circumstances described on the Service website https://yango.com.
2.9. The service provider shall charge a fee for cancellation of the request by the User in the following cases:
(1) If the User cancels a request through the Service after the vehicle has arrived or does not come to the vehicle within 30 minutes after its arrival (taking into account the free waiting time).
In this case, the cost of the paid cancellation is calculated as the sum of:
(a) the minimum cost under the relevant rate;
(b) the number of waiting minutes exceeding the number of free waiting minutes, but not more than 30 minutes, multiplied by the cost of one minute of paid waiting under the rate selected by the User.
(2) If the User cancels a request with paid arrival through the Service three (3) minutes after it is confirmed in the Service interface.
In this case, the cost of the paid cancellation shall not exceed the sum of the minimum cost of the services under the relevant rate and the cost of paid arrival.
No fee shall be charged for cancellation of a request with paid arrival if the estimated arrival time of the vehicle increases by more than 2 minutes compared to the time indicated in the Service interface when the request was confirmed.
(3) When cancelling an airport request, the city rate shall apply, except for the arrival cost, which is calculated as an out-of-city vehicle arrival according to the rate.
2.10. The User authorizes the Company to process personal information (including personal data) of the User of the Service (Yango), to transfer the User's personal information to the Company's Partners (transport providers), and to process personal information so that the Company's Partners may provide services to the User through the Service. When the User uses the Service, his/her personal information is transmitted for processing under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).
2.11. The Company may periodically contact the User to request his/her opinion about the Service. The Company collects User feedback in order to improve the Service and the User experience.
3. Electronic Payment Function ("Cashless Payments") for Passenger and Baggage Transportation Services
3.1. The User may pay for passenger and baggage transportation services provided to the User, in accordance with the information on the potential demand for the relevant service that the User has posted through the Service:
3.1.1. Directly to a transport provider (including in cash or by any other means stipulated by such provider, as applicable, hereinafter referred to as Cash in these Terms and in the Service interface). Such payment shall be made without the Company's involvement and shall not be governed by these Terms.
3.1.2. If cashless payment is available through the Service in the User's country, the User may access the cashless payment function by means of a Linked Bank Card or a digital wallet account (Wallet on File) in accordance with the terms established for such purpose; in this case, the Company acts on behalf of the corresponding transport provider or otherwise (including directly) with an authorized payment processor, an electronic money processor or any other party involved in the settlements and receives payments for the provider (hereinafter, cashless payments). The Company does not guarantee that the operation of the Service will be free from errors and failures for the purpose of enabling cashless payments.
Depending on the User's region, cashless payments may be made without the Company acting as recipient of the payment, or with the Company involved as another party in the settlements or in the exchange of information.
The User must select the relevant payment method in the Service interface. In this regard, if it is impossible to make cashless payments for any reason (including, but not limited to, the temporary technical unavailability of this function, the temporary or permanent inability to make cashless payments using the Linked Card, or insufficient funds on the Linked Card), the User undertakes to pay in Cash.
For cashless payments, either one transaction for the total cost of passenger and baggage transportation or another service, or several transactions for certain parts of the service cost, may be carried out. Cashless payments may be made by any of the foregoing means during the ride or when the ride ends.
In the case of cashless payments, the User may, together with the payment for passenger and baggage transportation, make an additional cashless payment to the transport provider as a percentage of the cost of the passenger and baggage transportation paid (hereinafter referred to as Tips in these Terms and in the Service interface), as the User deems appropriate.
3.2. The User must specify the Linked Bank Card in the Service interface by providing the following details:
- Bank card number
- Valid through
- Verification code
If the bank card details are true, valid and technically feasible for use in the Service, such bank card becomes the Linked Card and may be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User's convenience, the interface displays the last 4 digits of the Linked Card number.
3.3. When adding a Linked Card and when the User selects the cashless payment function for a specific ride or service, a nominal amount not exceeding USD 0.50 (or its equivalent in the currency of the User's region) shall be charged to confirm that the Linked Card details are correct and valid. If the transaction is successful, such amount shall be refunded to the User. If such amount cannot be charged, it shall not be possible to add the Linked Card or use the cashless payment function, as applicable.
3.4. When adding the Linked Card and at any time after adding it, the User may set and/or change the default amount of Tips through the Service interface; the User may change the amount of Tips for a specific ride in the Service interface when the ride ends.
3.5. Tips (in the default amount or in the amount specifically indicated by the User for a specific ride) shall be charged to the Linked Card if, within 30 minutes after completion of the ride, the User assigns a high rating to the ride (4-5 stars) in the Service interface and clicks "Done", or does not assign either a high or low rating to the ride (does not specify the number of stars) and clicks "Done".
3.6. If, within 30 minutes after completion of the ride/service, the User assigns a low rating to the ride (1-3 stars) in the Service interface and clicks "Done", no Tips shall be charged to the Linked Card.
3.7. If, within 30 minutes after completion of the ride/service, the User has not clicked "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a specific ride) shall be blocked on the Linked Card for 24 hours, during which the User may increase or reduce the amount of Tips for this ride. After such time has elapsed, the Tips shall be charged in the amount specified by the User (by default or specifically for this ride/service).
3.8. The User's cashless payments shall be made with the involvement of an authorized payment processor or an electronic money processor and shall be governed by the rules of international payment systems, banks (including the bank that issued the Linked Card) and other parties in the settlements.
3.9. By providing his/her details in accordance with clause 3.2 hereof and further using the Linked Card, the User confirms and warrants that he/she has provided true and complete information about a valid bank card issued in his/her name; such details comply with the rules of international payment systems and the requirements of the bank that issued the Linked Card, including in relation to the cashless payment procedure.
3.10. The User understands and accepts that all actions performed in the Service using the mobile phone number confirmed by the User, including cashless payments using the Linked Bank Card, shall be deemed to have been performed by the User.
3.11. If the User disagrees with the fact and/or amount of the cashless payments and has other questions regarding the use of the Linked Card in the Service, the User may contact the Company through the telephone numbers specified by the Service and/or through the support service interface (feedback) within 14 days, or in any event within the maximum term established by law, from the date of the cashless payments or any other action or event that gave rise to the request.
If, following the review triggered by such request, the Company decides to refund the amount of the cashless payment, in whole or in part, such amount shall be refunded to the bank account of the bank card with which the cashless payment was made. The refund shall be made with the involvement of an authorized payment processor or an electronic money processor and shall be governed by the rules of international payment systems, banks (including the bank that issued the Linked Card) and other parties in the settlements.
3.12. The Company reserves the right to require, at any time, that the User confirm the details specified in the Service, including the details of the Linked Card, and to request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and may have the implications stipulated in clause 2.5 hereof if the Company deems it appropriate.
3.13. The provisions on the terms and payment procedure for passenger and baggage transportation specified in this Section shall not apply when a third party pays for such transportation instead of the User under a separate agreement that the Company entered into with such third party.
In any event, the User acting as a consumer releases the Company from liability for the unauthorized use of payment methods whose ownership belongs to third parties, as well as for any erroneous or outdated payment information that the User, as user or consumer, provides.
4. Group Account
4.1. The Group Account function allows a registered user of the App (the "Group Owner") to create a group within the App, add other users (the "Members") and link an electronic payment method to such group so that rides independently requested by Members through the App may be charged to the electronic payment method linked by the Group Owner.
4.2. The Group Owner may invite Members by means of their mobile phone numbers or any other method available in the App. Only registered users who have accepted these Terms may be added as Members. The Group Owner shall be responsible for selecting the Members and managing the group composition. The Group Owner shall also be responsible for any incorrect invitation, erroneous inclusion of users or unauthorized addition of Members. Yango shall not be responsible for the Group Owner's selection or failure to properly manage its Members.
4.3. Unless the Member selects a different electronic payment method in the App, rides requested by Members shall be charged to the electronic payment method linked by the Group Owner. By activating the Group Account, the Group Owner expressly authorizes Yango and/or its authorized payment service providers to process such charges. The terms of Section 3 shall also apply.
4.4. The electronic payment method of the Group Account shall be available in all countries and locations where the relevant Yango service operates. The Group Owner acknowledges that rides requested by Members in other cities or countries shall be charged to the electronic payment method linked by the Group Owner under the same conditions established in these Terms. 4.5. The Group Owner acknowledges and accepts that:
(a) all Members are authorized to request rides using the electronic payment method linked by the Group Owner, unless they select another available electronic payment method;
(b) no separate confirmation or prior approval by the Group Owner shall be required for individual ride requests made by Members through the Group Account;
(c) the Group Owner shall be responsible for all charges incurred through the Group Account, including in cases of excessive, unintended, erroneous or unauthorized use by Members, without prejudice to any remedy that the Group Owner may have against the relevant Member under applicable law;
(d) unless otherwise restricted in the App, Members may request rides through the Group Account in any location where the relevant Yango service is available; and
(e) the Group Owner may set limits on the amount or frequency of use of the Group Account electronic payment method by Members through the functionality available in the App (the "Spending Limit"). The Spending Limit operates as a threshold that triggers the restriction of the Group Account electronic payment method for the relevant Member only for future ride requests. The Group Owner acknowledges and accepts that, if the cost of an ongoing ride exceeds the Spending Limit, the full fare for such ride shall still be charged to the electronic payment method linked by the Group Owner. Following such event, the Group Account electronic payment method shall be automatically restricted for the relevant Member until the Group Owner modifies or resets the Spending Limit in the App, and it may be changed to another payment method available to the Member in the App.
4.6. The Group Owner shall be responsible for maintaining a valid electronic payment method with sufficient available funds or credit and for safeguarding, monitoring and managing access to the Group Account.
4.7. The Group Owner may have access to information related to rides paid through the Group Account, including ride history, pick-up and destination points, ride dates and times, fare details and other information displayed in the App in relation to such rides. By joining a Group Account, each Member expressly and previously authorizes the processing of such ride-related personal data by Yango and its disclosure to the Group Owner, in accordance with the purposes described in this clause and in Yango's Privacy Notice.
4.8. The Group Owner may stop using the Group Account or prevent Members from using it at any time through the functionality available in the App. Each Member may stop using the Group Account by ceasing to request rides through the Group Account. Yango may suspend, restrict or disable the use of the Group Account in the following cases: (i) suspected fraud, abuse or misuse of the function; (ii) breach of these Terms or any other applicable terms; (iii) failed, rejected, reversed or disputed payments; or (iv) where such suspension, restriction or disabling is reasonably necessary to protect users, drivers, third parties, payment security or the integrity of the App or the Platform.
4.9. Rides requested through the Group Account may be subject to different pricing due to the enhanced selection process applied by the Partners, which includes prioritizing drivers with a rating above 4.8 when available.
5. Governing Law and Dispute Resolution
5.1. These Terms of Use and any non-contractual obligation arising from or related to these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of Colombia.
If required, Users may contact the Colombian authority that reviews compliance with consumer protection rules at the following link: www.sic.gov.co.
6. Disclaimer of Liability
6.1. The User's use of the platform and technological services provided by the Company shall be the sole and exclusive responsibility of the User.
6.2. The quality and service levels provided by the providers of passenger and baggage transportation services shall be the sole and exclusive responsibility of such providers in their capacity as providers.
6.3. The User understands and accepts that, in the event of any dissatisfaction with the provision of passenger and baggage transportation services provided by the Partner providers, the User must submit any petition, complaint or claim solely and exclusively to the corresponding provider. If the petition, complaint or claim is submitted through Yango's support channels, it shall be redirected to the respective Partner.
6.4. In any event, Users understand and expressly accept each and every condition established in the terms and conditions, and therefore undertake and agree to hold the Company harmless, to the extent permitted by applicable regulation, from any claim or out-of-court or judicial request seeking the recognition and payment of compensation and/or damages specifically related to the passenger and baggage transportation services provided by the Partner providers, other than the technology platform services provided by the Company.
7. Company Details
RideTechnology Global FZ-LLC (License number: 101640)
Free Zone Limited Liability Company (FZ-LLC)
Tax ID: 104115342800003
101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE
e-mail: support@yango.com
Date of publication: 22.06.2026
Previous version of the document: https://yango.com/legal/yango_termsofuse/17062026/
Previous version of the document: https://yango.com/legal/yango_termsofuse/29052026/
Previous version of the document: https://yango.com/legal/yango_termsofuse/04092025/
Previous version of the document: https://yango.com/legal/yango_termsofuse/17022025/
Previous version of the document: https://yango.com/legal/yango_termsofuse/31012025/
Previous version of the document: https://yango.com/legal/yango_termsofuse/23102024/
Previous version of the document: https://yango.com/legal/yango_termsofuse/19122023/
Previous version of the document: https://yango.com/legal/yango_termsofuse/13092023/
Términos de Uso de Yango - Viajes
1. Disposiciones Generales
1.1. Estos Términos (en lo sucesivo, los Términos) constituyen una oferta de RideTechnology Global FZ-LLC (en lo sucesivo, la Sociedad) a un usuario de Internet (en lo sucesivo, el Usuario) para utilizar el servicio de la plataforma tecnológica Yango (en lo sucesivo, el Servicio) en Colombia.
1.2. El Usuario declara haber leído y aceptado íntegramente estos Términos antes de registrarse. Estos Términos rigen exclusivamente el acceso y uso del Servicio. Si el Usuario no accede, no se registra ni utiliza el Servicio, estos Términos no le resultan aplicables.
1.3. La Sociedad puede modificar las disposiciones del presente documento y en las mismas condiciones modificar las disposiciones de los Documentos Reglamentarios. La versión actual del presente está disponible para consulta permanente del Usuario en:https://yango.com/legal/yango_termsofuse. La Sociedad puede proporcionar una traducción de estos Términos del inglés a otros idiomas al Usuario. Sin embargo, en caso de conflicto entre la versión en inglés de los Términos y su traducción, prevalecerá la versión en inglés y esta será la versión legalmente vinculante, salvo que, por disposición del régimen legal aplicable en Colombia, deba prevalecer la versión en español.
1.4. El Servicio permite al Usuario publicar información en la plataforma, sobre su demanda potencial de servicios de transporte de pasajeros y equipaje. También permite buscar ofertas relacionadas con estos servicios por parte de proveedores, utilizando los parámetros establecidos por el Usuario. Todas las funciones actualmente disponibles en el Servicio, junto con cualquier desarrollo o nueva funcionalidad que se añada, estarán sujetas a estos Términos.
USTED RECONOCE QUE LA SOCIEDAD NO PROPORCIONA SERVICIOS DE TRANSPORTE DE PASAJEROS Y EQUIPAJE NI FUNCIONA COMO TRANSPORTISTA, Y QUE DICHOS SERVICIOS SON PRESTADOS POR TERCEROS INDEPENDIENTES, QUE NO SON EMPLEADOS NI DE LA SOCIEDAD NI DE NINGUNA DE SUS SOCIEDADES MATRICES, SUBORDINADAS, VINCULADAS O AFILIADAS. LAS RELACIONES ENTRE USTED Y DICHOS TERCEROS, RELACIONADAS CON LA ADQUISICIÓN DE SERVICIOS, SE RIGEN POR ACUERDOS RELEVANTES ENTRE USTED Y EL PROVEEDOR, Y LA SOCIEDAD NO HACE PARTE DE ESTOS ACUERDOS.
1.5. Dependiendo de la región del Usuario, algunas o todas las funciones del Servicio pueden ser inaccesibles o limitadas. Las funciones se consideran inaccesibles (limitadas) para el Usuario de una determinada región si dicho Usuario no puede usarlas explícitamente. Está prohibido aplicar cualquier método técnico y basado en software para eludir estas limitaciones. Las disposiciones de los presentes Términos que rigen las funciones del Servicio inaccesibles (limitadas) para el Usuario se aplicarán hasta que dichas funciones sean explícitamente accesibles para el Usuario. La información sobre la accesibilidad de las funciones del Servicio en una determinada región se proporcionará al Usuario cuando su solicitud se envíe a la Sociedad.
1.6. Todas las conversaciones que el Usuario mantenga con el equipo de soporte y los conductores de los proveedores de transporte - entidades Aliadas del Servicio ("Aliados") pueden ser grabadas para controlar la calidad y mejorar los servicios.
1.7. El Usuario consiente el tratamiento de sus datos personales con el fin de prestar el Servicio, identificar y autorizar al Usuario, mejorar la aplicación, la experiencia del usuario y el servicio, garantizar la seguridad de los sistemas y los datos del Usuario, velar por la seguridad de los Usuarios y brindarles soporte.
1.8. Al utilizar el Servicio HUB, el Usuario reconoce y acepta que el Servicio HUB proporciona acceso a diferentes verticales, cada una de las cuales se rige por términos de uso independientes, según corresponda.
En particular:
(a) los servicios relacionados con Viajes se rigen por [https://yango.com/legal/yango_termsofuse/en/];
(b) La funcionalidad de Ruta y las funciones relacionadas con los mapas se rigen por [https://yango.com/legal/yangomaps_termsofuse]; y
(с) Los servicios de Información sobre el Transporte se rigen por [https://yango.com/legal/yangomaps_termsofuse].
Al acceder o utilizar cualquier vertical específica dentro del Servicio HUB, el Usuario acepta y acuerda cumplir con los términos aplicables a esa vertical.
1.9. La Sociedad tiene derecho a restringir, suspender o limitar, de manera temporal o permanente, la prestación del Servicio al Usuario, así como a cancelar su cuenta en la Plataforma, en casos de incumplimiento de los presentes Términos, orden de autoridad competente, daño o riesgo de daño a Yango, a sus intereses o a terceros, peligro para otras personas, quejas repetidas, uso de su cuenta por parte de terceros, falta o imposibilidad de verificación de identidad, motivos de prevención de fraude, pedidos falsos o fraudulentos, o uso indebido del Servicio.
Yango también podrá realizar verificaciones razonables de identidad, seguridad, prevención de fraude, actividad de la cuenta, solicitudes, transacciones y medios de pago, directamente o a través de terceros autorizados, de conformidad con la legislación aplicable y la Política de Privacidad. Yango podrá tomar cualquier otra medida necesaria para cumplir la ley, proteger la seguridad e integridad del Servicio y salvaguardar sus derechos e intereses legítimos, así como los de los Usuarios, Aliados o terceros.
2. Uso del Servicio. Ciertas Funciones del Servicio
2.1. El Servicio se proporciona al Usuario para uso personal no comercial.
2.2. La información sobre los servicios de transporte de pasajeros y equipaje (en adelante, la Información) se proporciona por terceros Aliados - proveedores de transporte. La lista de entidades Aliadas está disponible en https://yango.com/partners. Para obtener más información sobre los servicios ofrecidos (incluida la disponibilidad del punto de acceso Wi-Fi en la cabina, la vigilancia fotográfica / video en la cabina por parte del socio de la Sociedad y otra información), el Usuario puede comunicarse con los Aliados del Servicio - proveedores de transporte o proporcionar sus datos de contacto a través de las funciones del Servicio para que los Aliados del Servicio se comuniquen con el Usuario de forma independiente y le proporcionen información sobre los servicios ofrecidos.
2.3. La Sociedad no será responsable por el contenido y (o) la relevancia de la información proporcionada por los Aliados del Servicio - proveedores de transporte, incluida la información sobre el costo que se informa al Usuario previo a su solicitud del servicio correspondiente, así como su disponibilidad en el momento. El Usuario discutirá, de forma independiente (sin la participación de la Sociedad), la adquisición de servicios con los proveedores de transporte de acuerdo con las reglas de los Aliados sobre la prestación de servicios. La Sociedad no será responsable de las transacciones financieras y de otro tipo realizadas por el Usuario y los proveedores de transporte ni por las consecuencias de la adquisición de los servicios de los proveedores de transporte por parte del Usuario.
2.4. El Usuario puede acceder a las funciones de calificar los servicios de los Aliados del Servicio - proveedores de transporte y comentar / dejar comentarios sobre el Servicio y (o) los servicios de los proveedores de transporte. Las calificaciones y comentarios de los Usuarios se publican en el sitio web del Servicio y pueden estar disponibles en sitios web de terceros. La Sociedad se reserva el derecho de negarse a publicar calificaciones / comentarios y eliminar / bloquear, en cualquier momento, cualquier calificación / comentario que el Usuario haya publicado a su discreción y sin dar razón alguna.
2.5. La Sociedad se reserva el derecho, a su propia discreción, de limitar el acceso del usuario al Servicio (o a ciertas funciones del Servicio, si es tecnológicamente factible) usando la cuenta del Usuario o bloquear la cuenta completa del Usuario por motivo de incumplimiento de los presentes Términos o tomar cualquier otra medida contra el Usuario para respetar exigencias legislativas o derechos e intereses legítimos de terceros.
2.6. Cuando la demanda de transporte de pasajeros y equipaje sea mayor (incluidos los días antes de las vacaciones, días de actos multitudinarios y otros casos), las tarifas de los Aliados prestadores del Servicio se pueden aumentar. La Sociedad informa sobre tarifas más altas mediante la publicación del aviso correspondiente en el sitio web del Serviciohttps://yango.como de otra manera que la Sociedad considere adecuada, entre otras cosas, mediante el envío de un mensaje de información al número de teléfono móvil del Usuario o a través de la aplicación móvil.
2.7. Los servicios de transporte de pasajeros y equipaje, según las tarifas disponibles en el Servicio, se prestan en diferentes tipos de vehículos. Los vehículos se clasifican automáticamente en función de los datos de rendimiento de los vehículos proporcionados por los Aliados del Servicio.
2.8. Si el Servicio admite el pedido de viajes por adelantado (en adelante, "viajes reservados") en determinadas tarifas del Servicio, el pedido estará disponible para que el Aliado del Servicio lo confirme cerca de la hora especificada por el Usuario en el pedido (no antes de 30 minutos previos al inicio programado del servicio reservado). El costo del servicio reservado se calculará e indicará en el Servicio cuando se ordene el servicio. El precio puede variar segun las circunstancias descritas en el sitio web del Serviciohttps://yango.com.
2.9. El prestador de servicios cobrará una tarifa por la cancelación de la solicitud por parte del Usuario en los siguientes casos:
(1) Si el Usuario cancela una solicitud a través del servicio después de que el vehículo haya llegado o no acude al vehículo dentro de los 30 minutos posteriores a su llegada (teniendo en cuenta el tiempo de espera gratuito).
En este caso, el coste de la cancelación pagada se calcula como la suma de:
(a) el coste mínimo dentro de la tarifa correspondiente;
(b) el número de minutos de espera que excedan el número de minutos de espera gratuitos, pero no más de 30 minutos, multiplicado por el coste de un minuto de espera pagada según la tarifa seleccionada por el Usuario.
(2) Si el Usuario cancela una solicitud con llegada pagada a través del servicio tres (3) minutos después de que se confirme en la interfaz del servicio.
En este caso, el coste de la cancelación pagada no excede la suma del coste mínimo de los servicios según la tarifa correspondiente y el coste de llegada pagada.
No se cobrará ninguna tasa por la cancelación de una solicitud con llegada pagada si el tiempo estimado de llegada del vehículo aumenta en más de 2 minutos en comparación con el tiempo indicado en la interfaz de servicio cuando se confirmó la solicitud.
(3) Al cancelar una solicitud al aeropuerto, se aplicará la tarifa de la ciudad, con excepción del costo de llegada, que se calcula como una llegada del vehículo fuera de la ciudad según la tarifa.
2.10. El Usuario autoriza a la Sociedad a procesar información personal (incluidos los datos personales) del Usuario del Servicio (Yango), a transferir información personal del Usuario a los Aliados de la Sociedad (proveedores de transporte) y a procesar información personal para que los Aliados de la Sociedad brinden servicios al Usuario en el Servicio. Cuando el Usuario recurre al Servicio, su información personal se transmite para ser procesada en virtud de los términos y para los fines determinados en la Política de Privacidad disponible en: (https://yango.com/legal/yango_privacy_notice).
2.11. La Sociedad podrá contactar al Usuario periódicamente para solicitar su opinión sobre el Servicio. La Sociedad recopila los comentarios de los Usuarios con el fin de mejorar el Servicio y la experiencia del Usuario.
3. Función de Pagos Electrónicos ("Pagos sin Efectivo") para Servicios de Transporte de Pasajeros y Equipaje
3.1. El Usuario puede pagar los servicios de transporte de pasajeros y equipaje prestados al Usuario, de acuerdo con la información sobre la demanda potencial del servicio relevante que el Usuario haya publicado a través del Servicio:
3.1.1. Directamente a un proveedor de transporte (entre otros, en efectivo o por cualquier otro medio estipulado por dicho proveedor, en su caso, en lo sucesivo denominado como Efectivo en estos Términos y la interfaz del Servicio). Dicho pago se realizará sin que la Sociedad esté involucrada y no se regirá por estos Términos.
3.1.2. Si el pago sin efectivo está disponible a través del Servicio en el país del Usuario, el Usuario puede acceder a la función de pago sin efectivo mediante una Tarjeta Bancaria Vinculada o una cuenta de una billetera digital (Wallet on File) conforme a los términos establecidos para el efecto; en este caso, la Sociedad actúa en nombre del proveedor de transporte correspondiente o de otra manera (incluso directamente) con un procesador de pagos autorizado, un procesador de dinero electrónico o cualquier otra parte de las liquidaciones involucradas y recibe pagos para el proveedor (en adelante, pagos sin efectivo). La Sociedad no garantiza que la operación del Servicio esté libre de errores y fallas en vista de permitir pagos sin efectivo.
Dependiendo de la región del Usuario, los pagos sin efectivo se pueden realizar sin que la Sociedad actúe como receptora del pago o con la Sociedad involucrada como otra parte en las liquidaciones o en el intercambio de información.
El Usuario deberá elegir la forma de pago correspondiente en la interfaz del Servicio. En este sentido, si es imposible realizar pagos sin efectivo por cualquier motivo (incluidos, entre otros, la inaccesibilidad técnica temporal de esta función, la imposibilidad temporal o constante de realizar pagos sin efectivo utilizando la Tarjeta Vinculada, fondos insuficientes en la Tarjeta Vinculada), el Usuario se obliga a pagar en Efectivo.
Para pagos sin efectivo, es posible efectuar tanto una transacción por el costo total del transporte de pasajeros y equipaje u otro servicio como varias transacciones por ciertas partes del costo del servicio. Los pagos sin efectivo pueden efectuarse por cualquiera de los medios anteriores durante el viaje o cuando finaliza el viaje.
En caso de pagos sin efectivo, el Usuario puede, junto con el pago del transporte de pasajeros y equipaje, realizar un pago adicional sin efectivo al proveedor de transporte como un porcentaje del costo del transporte de pasajeros y equipaje pagado (en lo sucesivo denominado como Propinas en estos Términos y la interfaz del Servicio) según lo consideren oportuno.
3.2. El Usuario deberá especificar la Tarjeta Bancaria Vinculada en la interfaz del Servicio indicando los siguientes datos:
- Número de tarjeta bancaria
- Válida hasta
- Código de verificación
Si los datos de la tarjeta bancaria son verdaderos, válidos y es técnicamente factible utilizar esta tarjeta en el Servicio, dicha tarjeta bancaria se convierte en la Vinculada y puede utilizarse para pagos sin efectivo (cl. 3.1.2 del presente documento). Todas las Tarjetas Vinculadas se muestran en la interfaz del Servicio; para comodidad del Usuario, la interfaz muestra los últimos 4 dígitos del número de la Tarjeta Vinculada.
3.3. Al agregar una Tarjeta Vinculada y cuando el Usuario elige la función de pago sin efectivo para un determinado viaje o servicio, se cargará una cantidad simbólica no mayor a 0.50 USD (o su equivalente en la moneda de la región del Usuario) para confirmar que los detalles de la Tarjeta Vinculada son correctos y válidos. Si la transacción se realiza con éxito, dicha cantidad será reembolsada al Usuario. Si no se puede cargar esta cantidad, no será posible añadir la Tarjeta Vinculada ni utilizar la función de pago sin efectivo, según corresponda.
3.4. Al agregar la Tarjeta Vinculada y en cualquier momento después de agregarla, el Usuario puede establecer y (o) cambiar la cantidad predeterminada de Propinas a través de la interfaz del Servicio; el Usuario puede cambiar la cantidad de las Propinas para un determinado viaje en la interfaz del Servicio cuando finaliza el viaje.
3.5. Las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje) se cargarán de la Tarjeta Vinculada si el Usuario, dentro de los 30 minutos posteriores a la finalización del viaje, asigna una calificación alta al viaje (4–5 estrellas) en la interfaz del Servicio y hace clic en "Listo" o no asigna una calificación alta ni baja al viaje (no especifica el número de estrellas) y hace clic en "Listo".
3.6. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario asigna una calificación baja al viaje (1–3 estrellas) en la interfaz del Servicio y hace clic en "Listo", no se cobrarán Propinas de la Tarjeta Vinculada.
3.7. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario no hizo clic en “Listo”;, la cantidad de las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje) se bloqueará en la Tarjeta Vinculada por 24 horas, durante las cuales el Usuario podrá aumentar o reducir la cantidad de las Propinas para este viaje. Transcurrido dicho tiempo, las Propinas se cobrarán en la cantidad especificada por el Usuario (por defecto o específicamente para este viaje/servicio).
3.8. Los pagos sin efectivo del Usuario se realizarán con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones.
3.9. Al indicar sus datos de conformidad con la cláusula 3.2 del presente documento y además utilizando la Tarjeta Vinculada, el Usuario confirma y garantiza que indicó la información fidedigna y completa sobre la tarjeta bancaria válida emitida a su nombre; dichos datos cumplen con las normas de los sistemas de pago internacionales y los requisitos del banco que emitió la Tarjeta Vinculada, entre otros, en relación con el procedimiento de pagos sin efectivo.
3.10. El Usuario comprende y acepta que todas las acciones realizadas en el Servicio utilizando el número de teléfono móvil confirmado por el Usuario, entre otras cosas, los pagos sin efectivo con el uso de la Tarjeta Bancaria Vinculada, se considerarán realizadas por el Usuario.
3.11. Si el Usuario no está de acuerdo con el hecho y (o) la cantidad de los pagos sin efectivo y tiene otras preguntas sobre cómo usar la Tarjeta Vinculada en el Servicio, puede comunicarse con la Sociedad a través de los números de teléfono especificados por el Servicio y (o) a través de la interfaz del servicio de asistencia (feedback) dentro de los 14 días, o en todo caso dentro del término máximo establecido legalmente, a partir de la fecha de los pagos sin efectivo o cualquier otra acción o evento que motivó la solicitud.
Si, tras la inspección provocada por dicha solicitud, la Sociedad decide devolver la cantidad del pago sin efectivo, en su totalidad o en parte, dicha cantidad se devolverá a la cuenta bancaria de la tarjeta bancaria con la que se realizó el pago sin efectivo. El reembolso se realizará con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones.
3.12. La Sociedad se reserva el derecho de exigir, en cualquier momento, que el Usuario confirme los detalles que especificó en el Servicio, incluidos los detalles de la Tarjeta Vinculada, y solicitar los documentos acreditativos al respecto (en particular, documentos de identidad); el hecho de no proporcionar estos documentos puede calificar como el suministro de información no confiable y tener las implicaciones estipuladas por la cláusula 2.5 del presente documento si la Sociedad lo considera conveniente.
3.13. Las disposiciones sobre los términos y procedimiento de pago del transporte de pasajeros y equipaje especificados en esta Sección no se aplicarán cuando un tercero pague por dicho transporte en lugar del Usuario bajo un contrato separado que la Sociedad firmó con dicho tercero.
De cualquier manera el Usuario actuando en calidad de consumidor exime de responsabilidad a la Sociedad por el uso no autorizado de medios de pago utilizados cuya titularidad pertenezca a terceros; así como por cualquier información de pago errónea o desactualizada que como usuario o consumidor proporcione.
4. Cuenta Grupal
4.1. La función Cuenta Grupal permite a un usuario registrado de la App (el**“Propietario del Grupo”) crear un grupo dentro de la App, agregar a otros usuarios (los“Miembros”**) y vincular un método de pago electrónico a dicho grupo para que los viajes solicitados de forma independiente por los Miembros a través de la App puedan ser cobrados al método de pago electrónico vinculado por el Propietario del Grupo.
4.2. El Propietario del Grupo puede invitar Miembros mediante sus números de teléfono móvil o cualquier otro método disponible en la App. Solo los usuarios registrados que hayan aceptado estos Términos podrán ser añadidos como Miembros. El Propietario del Grupo será responsable de seleccionar a los Miembros y gestionar la composición del grupo. El Propietario del Grupo también será responsable de cualquier invitación incorrecta, inclusión errónea de usuarios o adición no autorizada de Miembros. Yango no será responsable de la selección por parte del Propietario del Grupo ni de la falta de gestión adecuada de sus Miembros.
4.3. Salvo que el Miembro seleccione un método de pago electrónico diferente en la App, los viajes solicitados por los Miembros serán cobrados al método de pago electrónico vinculado por el Propietario del Grupo. Al activar la Cuenta Grupal, el Propietario del Grupo autoriza expresamente a Yango y/o a sus proveedores de servicios de pago autorizados a procesar dichos cobros. Los términos de la Sección 3 también serán aplicables.
4.4. El método de pago electrónico de la Cuenta Grupal estará disponible en todos los países y ubicaciones donde opera el servicio relevante de Yango. El Propietario del Grupo reconoce que los viajes solicitados por los Miembros en otras ciudades o países serán cobrados al método de pago electrónico vinculado por el Propietario del Grupo en las mismas condiciones establecidas en estos Términos. 4.5. El Propietario del Grupo reconoce y acepta que:
(a) todos los Miembros están autorizados a solicitar viajes utilizando el método de pago electrónico vinculado por el Propietario del Grupo, salvo que seleccionen otro método de pago electrónico disponible;
(b) no se requerirá confirmación separada ni aprobación previa del Propietario del Grupo para las solicitudes de viaje individuales realizadas por los Miembros a través de la Cuenta Grupal;
(c) el Propietario del Grupo será responsable de todos los cargos incurridos a través de la Cuenta Grupal, incluyendo en casos de uso excesivo, no intencionado, erróneo o no autorizado por parte de los Miembros, sin perjuicio de cualquier recurso que el Propietario del Grupo pueda tener contra el Miembro correspondiente en virtud de la ley aplicable;
(d) salvo restricción contraria en la App, los Miembros podrán solicitar viajes a través de la Cuenta Grupal en cualquier ubicación donde el servicio relevante de Yango esté disponible; y
(e) el Propietario del Grupo puede establecer límites sobre el monto o la frecuencia de uso del método de pago electrónico de la Cuenta Grupal por parte de los Miembros, a través de la funcionalidad disponible en la App (el “Límite de Gasto”). El Límite de Gasto opera como un umbral que activa la restricción del método de pago electrónico de la Cuenta Grupal para el Miembro correspondiente únicamente para futuras solicitudes de viaje. El Propietario del Grupo reconoce y acepta que, si el costo de un viaje en curso supera el Límite de Gasto, la tarifa completa de dicho viaje seguirá siendo cobrada al método de pago electrónico vinculado por el Propietario del Grupo. Tras dicho evento, el método de pago electrónico de la Cuenta Grupal quedará automáticamente restringido para el Miembro correspondiente hasta que el Propietario del Grupo modifique o restablezca el Límite de Gasto en la App, y podrá cambiarse a otro método de pago disponible para el Miembro en la App.
4.6. El Propietario del Grupo será responsable de mantener un método de pago electrónico válido con fondos o crédito suficientes disponibles y de salvaguardar, monitorear y administrar el acceso a la Cuenta Grupal.
4.7. El Propietario del Grupo podrá tener acceso a información relacionada con los viajes pagados a través de la Cuenta Grupal, incluyendo el historial de viajes, los puntos de recogida y destino, las fechas y horas del viaje, los detalles de la tarifa y otra información mostrada en la App en relación con dichos viajes. Al unirse a una Cuenta Grupal, cada Miembro autoriza expresa y previamente el tratamiento de dichos datos personales relacionados con el viaje por parte de Yango y su divulgación al Propietario del Grupo, de acuerdo con los fines descritos en esta cláusula y en el Aviso de Privacidad de Yango.
4.8. El Propietario del Grupo puede dejar de utilizar la Cuenta Grupal o impedir que los Miembros la utilicen en cualquier momento a través de la funcionalidad disponible en la App. Cada Miembro puede dejar de utilizar la Cuenta Grupal dejando de solicitar viajes a través de la Cuenta Grupal. Yango podrá suspender, restringir o deshabilitar el uso de la Cuenta Grupal en los siguientes casos: (i) sospecha de fraude, abuso o uso indebido de la función; (ii) incumplimiento de estos Términos o cualquier otro término aplicable; (iii) pagos fallidos, rechazados, revertidos o disputados; o (iv) cuando dicha suspensión, restricción o deshabilitación sea razonablemente necesaria para proteger a los usuarios, conductores, terceros, la seguridad del pago o la integridad de la App o la Plataforma.
4.9. Los viajes solicitados a través de la Cuenta Grupal pueden estar sujetos a precios diferentes debido al proceso de selección mejorado aplicado por los Socios, que incluye priorizar conductores con una calificación superior a 4.8 cuando estén disponibles.
5. Ley aplicable y solución de controversias
5.1. Estos Términos de Uso y cualquier obligación no contractual que surja de estos Términos de Uso o estén relacionados con ellos se regirán e interpretarán de acuerdo con las leyes de la República de Colombia.
En caso de requerirlo, los Usuarios se podrán poner en contacto con la autoridad colombiana que revisa el cumplimiento de las normas de protección al consumidor en el siguiente link: www.sic.gov.co
6. Exoneración de Responsabilidad
6.1. El uso que de el Usuario a la plataforma y servicios tecnológicos proporcionados por la Sociedad, serán responsabilidad única y exclusivamente del Usuario.
6.2. La calidad y niveles de servicio proporcionados por los proveedores de servicios de transporte de pasajeros y equipaje son responsabilidad única y exclusivamente de estos en calidad de proveedores.
6.3. El Usuario comprende y acepta que en caso de presentarse alguna inconformidad con la prestación de los servicios de transporte de pasajeros y equipaje proporcionados por los proveedores Aliados, deberá efectuar cualquier petición, queja o reclamo única y exclusivamente ante el proveedor correspondiente. En el evento de presentarse la petición, queja o reclamo en los canales de atención de Yango, esta será redirigida al Aliado respectivo.
6.4. En todo caso los Usuarios comprenden y aceptan expresamente todas y cada una de las condiciones establecidas en los términos y condiciones, razón por la cual se comprometen y obligan a mantener indemne a la Sociedad, en la medida en que lo permita la regulación aplicable, ante cualquier reclamación, o requerimiento de orden extra judicial o judicial que pretenda el reconocimiento y pago de indemnizaciones y/o perjuicios relacionados específicamente con los servicios de transporte de pasajeros y equipaje proporcionados por los proveedores Aliados, diferentes a los servicios de plataforma tecnológica prestados por la Sociedad.
7. Detalles de la Sociedad
RideTechnology Global FZ-LLC (License number: 101640)
Free Zone Limited Liability Company (FZ-LLC)
Tax ID: 104115342800003
101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE
e-mail:support@yango.com
Fecha de publicación: 22.06.2026
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/17062026/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/29052026/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/04092025/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/17022025/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/31012025/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/23102024/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/19122023/
Versión anterior del documento: https://yango.com/legal/yango_termsofuse/13092023/
- General Provisions
1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in the Democratic Republic of the Congo.
1.2. The use of the Service by the User is governed by these Terms.
1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service.
1.4. Company may, at any time without notice to the User, amend provisions hereof. The current version hereof is available at: https://yango.com/legal/termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.
1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof.
1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.
YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.
1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.
1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.
1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.
1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.
2. Use of the Service. Certain Functions of the Service
2.1. The Service is provided to the User for personal non-commercial use, free of charge
2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.
2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.
2.4 The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/fr_cg/lp/index
2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.
2.6. When demand for transportation (taxi, moto taxi, tricycle/tuktuk) or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.
2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.
2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.
2.9. A transportation provider charges fees for a trip cancelled by the User in the following cases:
(1) If the User cancels a request via the service after a vehicle has arrived or fails to come to the vehicle within 30 minutes after it has arrived (taking into account the free waiting time).
In this case, the cost of the paid cancellation is calculated as the sum of:
(a) the minimum cost within the corresponding tariff;
(b) the number of minutes of waiting exceeding the number of free waiting minutes, but not more than 30 minutes, multiplied by the cost of a minute of paid waiting according to the tariff selected by the User.
(2) If the User cancels a request with paid arrival via the service three (3) minutes after it is confirmed in the service interface.
In this case, the cost of paid cancellation does not exceed the sum of the minimum cost of services according to the corresponding tariff and the cost of paid dispatch.
No fee is charged for canceling a request with paid arrival if the estimated time of vehicle arrival increases by more than 2 minutes compared to the time indicated in the service interface when the request was confirmed.
(3) When canceling a request to the airport, city tariff is applied, with the exception of the cost of arrival, which is calculated as a vehicle arrival outside the city according to the tariff.
2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service under the terms and for the purposes determined in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice
2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:
- hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
- narcotic drugs, psychotropic substances, precursors and their analogs;
- nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
- poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
- the national currency and foreign currency;
- printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
- perishable foodwithout special package;
- items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
- animals and plants, biological materials;
- items requiring specially equipped vehicles to be transported, including foodstuff;
- liquids in open containers;
- space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
- fragile items without special packaging;
- any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.
The Company’s partners may set other limits on items to be delivered.
The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.
The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.
The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.
3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services
3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:
3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).
3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.
Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.
The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.
For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.
In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.
3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:
- Bank card number
- Valid through
- Verification code
If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.
3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.
3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.
3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".
3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.
3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).
3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.
3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.
3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.
3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.
If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.
3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.
3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.
4. Terms and restrictions of marketing benefits and campaigns
4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users, presented in address https://yango.com/legal/cg.
5. Governing law and dispute resolution
5.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.
5.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.
6. Customer Service
6.1. If you have any questions about the Service, please email support@yango.com.
6.2. By handling Users’ complaints concerning the quality of passenger and baggage transportation services provided by the transportation providers, Yango is not undertaking any responsibility other than making recommendations to the transportation providers. Transportation providers freely decide to apply or not such recommendation solely by their own discretion.
7. Details of RideTechnology Global FZ-LLC
RideTechnology Global FZ-LLC (License number: 101640)
Free Zone Limited Liability Company (FZ-LLC)
101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE
e-mail: support@yango.com
Date of publication: 08.04.2026
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